1. Overview
Tridex values privacy as part of the trust we build with prospective and current clients. This Policy applies to information collected through our website, intake forms, proposals, client onboarding workflows, communications, and service delivery systems.
By accessing our website or working with us, you acknowledge the practices described in this Policy. If a separate written agreement between you and Tridex includes privacy terms that differ from this Policy, that agreement will control to the extent of the conflict.
2. Information We Collect
We may collect the following categories of information:
- Contact information such as your name, company name, email address, phone number, and job title.
- Business information you provide in inquiry forms, discovery calls, proposals, and client onboarding.
- Technical and usage information such as device type, browser type, IP address, pages visited, referral source, and on-site interactions.
- Marketing and communication preferences, including whether you opt in to receive updates from us.
- Project-related materials, assets, credentials, and operational data you share so we can perform contracted services.
- Payment and billing information processed through approved third-party payment providers, subject to their own privacy practices.
3. How We Use Information
We use personal information where reasonably necessary to operate and improve our business, including to:
- Respond to inquiries, schedule consultations, and provide proposals.
- Deliver website, SEO, paid media, automation, AI, CRM, hosting, and related client services.
- Manage accounts, contracts, invoices, and project communications.
- Personalize user experience and improve our website, service quality, messaging, and offers.
- Maintain security, prevent misuse, investigate incidents, and enforce our agreements.
- Comply with legal, regulatory, tax, accounting, and contractual obligations.
- Send service-related announcements and, where permitted, marketing communications you may opt out of at any time.
4. Cookies & Analytics
We may use cookies, pixels, tags, and similar technologies to understand site traffic, measure campaign performance, remember preferences, and improve user experience. These tools may be provided by Tridex or by third-party analytics, advertising, scheduling, or CRM providers.
Your browser settings may allow you to manage or block cookies. Please note that disabling some technologies may affect site performance or functionality.
5. Sharing & Disclosure
We do not sell personal information in the ordinary course of our business. We may share information:
- With trusted service providers, contractors, and platform partners that help us operate our website or deliver services.
- With advertising, analytics, payment, hosting, communication, and automation vendors engaged on our behalf.
- When you instruct us to integrate with or publish to third-party tools, platforms, or channels.
- To comply with applicable law, regulation, legal process, or enforceable governmental request.
- To protect the rights, safety, property, systems, personnel, clients, or business interests of Tridex or others.
- In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality measures.
6. Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including client service delivery, recordkeeping, dispute resolution, enforcement of agreements, and legal or accounting requirements. Retention periods may vary depending on the nature of the relationship and the type of information involved.
7. Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location and applicable law, you may have rights to:
- Request access to the personal information we hold about you.
- Request correction, update, or deletion of certain information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications by using the unsubscribe link or contacting us directly.
We may need to verify your identity before fulfilling certain requests. Some rights may be limited where exceptions apply under applicable law.
9. International Transfers
Tridex may use systems, vendors, and personnel located in more than one country. As a result, your information may be processed in jurisdictions that may have different data protection laws than your place of residence. Where required, we take reasonable steps to use appropriate transfer mechanisms and contractual safeguards.
10. Children's Privacy
Our website and services are intended for businesses and individuals acting in a professional capacity. They are not directed to children under 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the effective date shown on this page. Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us at hello@tridex.io.